Hostage and Crisis Negotiators: Nonverbal Communication Basics
Learn the skills used by these expert negotiators and how it can help you.
Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense, (potentially) volatile, and where lives can be at risk.
Learning the skills that these professionals apply to their distinct negotiation setting is not only interesting but it can also help you. Although their work is very different from yours most likely, the tools they use to effectively communicate and resolve a situation is still applicable to you and your work.
Nonverbal communication plays an important role during hostage and crisis situations involving law enforcement personnel. Nonverbal communication is not limited to solely "body language" but rather includes a variety of other elements. To raise awareness of the numerous nonverbal communication elements that are possibly present during an interaction, I created the METTA acronym (movement, environment, touch, tone, and appearance) during my doctoral research on nonverbal communication and mediators.
Hostage and Crisis Negotiators: Nonverbal Communication Basics by Jeff Thompson
Copyright © 2013 Jeff Thompson
Copyright © 2013 The Negotiator Magazine
The Negotiator Magazine October 2013