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Refining the Art of Listening

17) Listen carefully and assist those who strive to hear you.
Half of communication occurs in listening. As previously discussed, when one person communicates an idea to another, the recipient views that information through a lens which relates what is said with the experiences and perceptions of the recipient. The recipient should, therefore, reiterate what they think they’ve heard in order to achieve common understanding of an issue, and eliminate  any chance for misunderstanding based on subjective interpretation of terminology and contextual perception.

In order to better fulfill the role of listener, practice the following:

When you have the floor, in order to assist your opponent in receiving your message as you intend,

 

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June 2006