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It is hoped that readers will take the “errors” seriously and strive to either correct them or to avoid them. They occur because we make assumptions, fail to acquire and practice skills, or just because we have never taken the time to think about them. Do not let this happen to you. The above have happened to some negotiator, somewhere and at sometime. They are very real and require real attention if we are to be successful. As my longtime friend and colleague, Dr. Edward S. Rosenbluh, once reminded me: “If we are to be helpful, we must always be effective.” Avoiding these errors will increase our effectiveness.

Suggested Related Resources

Fisher, R, Ury, W.L. and Patton, B. (2003). Getting to yes: Negotiating agreement without giving in. New York: Penguin Books.

Greenstone, J.L. and Leviton, S.C.(2002). The elements of crisis intervention: Crises and how to respond to them, Second Edition. Pacific Grove, California: Brooks / Cole.

Greenstone, J.L. (2005). The elements of police hostage and crisis negotiations: Critical incidents and how to respond to them. Binghamton, New York, The Haworth Press.

Leviton, S.C. and Greenstone, J.L.(1997). Elements of mediation. Pacific Grove, California: Brooks / Cole.

Dr. Greenstone is Mediator, Arbitrator, Negotiator, Author, Professor Police Psychologist and a member of the Fort Worth Police Department, Retired. He well known as a Police Hostage Negotiator and Trainer. Dr. Greenstone is the author of The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them, The Haworth Press, Inc., 2005 ( His newest book, The Elements of Disaster Psychology: Managing Psychosocial Trauma will be available in 2007 and is published by Charles C. Thomas, Publishers. ( Dr. Greenstone may be reached at or

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May 2006