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Readers will find many diverse and often familiar conflict "drivers" and treatments in the models. Most importantly, of course, they should find an invaluable structure to improve their practices.
Furlong concludes his book with some important observations on improving the practice of the field itself. His conclusions are as correct in conflict resolution as they are in negotiation or any area of human interaction. Many persons, he points out correctly, are
intuitively effective agents. Sadly, however, these same persons often misunderstand the path from competence to mastery in their field as simply learning more skills when it really requires self-reflection and an integrated framework of thought. This book focuses upon that essential process towards excellence.
The book includes in text citations and a full index.
John Baker, Ph.D.
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|The Conflict Resolution Toolbox: Models and Maps for Analyzing Diagnosing and Resolving Conflict [Amazon.com]|
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